Long waiting times for our Hotline

Incident Report for ionos.co.uk

Resolved

The disruption affecting the Support Line has been resolved. It is now functioning normally again. Our apologies for the inconvenience caused.

Posted Aug 29, 2024 - 14:29 BST

Update

We are still working on resolving the technical issue. Thank you for your patience.

Our apologies for the inconvenience caused.

Posted Aug 29, 2024 - 13:35 BST

Identified

An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please contact our support team via e-mail at support@ionos.co.uk

Posted Aug 29, 2024 - 09:58 BST

This incident affected: Customer Service (Customer Hotline).