ionos.co.uk Status

All Systems Operational

Control Panel Operational

Email & Office Operational

Webmail Operational

Office 365 Operational

HiDrive Operational

Online Accounting Operational

Microsoft Exchange Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SAP system maintenance Nov 24, 05:00-11:00 GMT

In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Posted on Nov 22, 14:54 GMT

Past Incidents

Nov 22, 2019

No incidents reported today.

Nov 21, 2019

No incidents reported.

Nov 20, 2019

Domain DNS technical disruption

Resolved - The issue has been resolved.
Nov 20, 21:12 GMT

Identified - Due to a technical disruption, some customers may experience issues with their domain DNS configuration.
Nov 20, 17:57 GMT

Incident Report for Dedicated Hosting

Resolved - The systems are stable and all services are functioning normally again.
Nov 20, 20:50 GMT

Update - Currently our Managed Servers Products are affected by short downtimes.
The reason for this was an urgent security update which we immediately applied. The downtime will be for the majority of Servers no longer than 7 minutes.
We apologize for any inconvenience caused by this.
Nov 20, 15:43 GMT

Identified - Some customers may face issues while using their Dedicated Hosting. Customers may be experiencing issues accessing their websites.
Nov 20, 13:29 GMT

Nov 19, 2019

No incidents reported.

Nov 18, 2019

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:30 GMT

Scheduled - Please be aware that we will be performing maintenance on our database systems. The following services and functions may be unavailable:
- Ordering Mail Business and Mail Basic product
- Ordering MyWebsite product and the Edit functionality is partly disrupted
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible. We apologise for any inconvenience this may cause.
Nov 14, 17:24 GMT

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

Incident Report for Email Marketing

Resolved - The issue has been resolved.
Nov 14, 09:21 GMT

Update - We are still working on resolving the technical issue. Thank you for your patience.
Nov 14, 06:46 GMT

Identified - Some customers are experiencing issues while using their Email Marketing
Nov 13, 20:27 GMT

Nov 13, 2019

Incident Report

Resolved - The issue has been resolved.
Nov 13, 11:58 GMT

Identified - Access to Hosting in the Control Panel may be temporarily restricted.
Nov 13, 11:04 GMT

Incident Report for Mywebsite

Resolved - The systems are stable and all services are functioning normally again.
Nov 13, 00:30 GMT

Identified - Some customers may face issues while using their Mywebsite
Nov 12, 23:32 GMT

Nov 12, 2019

Greater hold time in our Hotline

Resolved - The issue has been resolved.
Nov 12, 14:53 GMT

Update - We are continuing to work on a fix for this issue.
Nov 12, 14:17 GMT

Identified - Due to a techncial issue with our Support Tools, our Customer Service Team are not able to answer questions related to your account.
Nov 12, 14:16 GMT

Nov 11, 2019

Incident Report for Digital Guide

Resolved - The issue has been resolved.
Nov 11, 09:19 GMT

Identified - We are experiencing technical issues with our Main Page [https://www.https://www.ionos.co.uk/digitalguide/]
Nov 11, 08:25 GMT

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Incident Report for Cloud Backup

Resolved - The issue has been resolved. Thank you for your patience and understanding.
Nov 8, 13:57 GMT

Identified - Some customers may experience issues while using their Cloud Backup.
Nov 7, 13:45 GMT

Managed Cloud Hosting Maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 GMT

Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your Website. We apologise for any inconvenience this may cause you.

Thank you for your understanding.
Nov 5, 17:18 GMT