Identified - Due to increased contact regarding .uk domain names, we are seeing an increased volume to our support lines. If you see an email from Nominet regarding the expiry of your .uk domain name that you didn't originally order, we were holding them for you as a goodwill gesture. This information does not regard any other domain extension apart from .uk domain name.

If you require more information or guidance, please try to contact us later or email transfers@ionos.co.uk for non-urgent questions.
Jun 5, 15:08 BST
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Degraded Performance
Customer Hotline Degraded Performance
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During the course of maintenance work, there may be a delay in updating your data when you call up the daily web statistics. Other selection options such as last week or last month are not affected by this.
Posted on May 28, 12:49 BST
Past Incidents
Jun 7, 2020

No incidents reported today.

Jun 6, 2020

No incidents reported.

Jun 5, 2020

Unresolved incident: Greater hold time in our Hotline.

Jun 4, 2020

No incidents reported.

Jun 3, 2020
Resolved - The issue has been resolved.
Jun 3, 07:57 BST
Identified - During this time, configurations in some areas of your control panel may be limited.
Jun 3, 07:06 BST
Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020
Completed - The scheduled maintenance has been completed.
May 31, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:00 BST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
May 29, 17:55 BST
May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.