All Systems Operational
Control Panel Operational
Email & Office Operational
Webmail Operational
Office 365 Operational
HiDrive Operational
Online Accounting Operational
Microsoft Exchange Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2019
Resolved - The issue has been resolved.
Nov 20, 21:12 GMT
Identified - Due to a technical disruption, some customers may experience issues with their domain DNS configuration.
Nov 20, 17:57 GMT
Resolved - The systems are stable and all services are functioning normally again.
Nov 20, 20:50 GMT
Update - Currently our Managed Servers Products are affected by short downtimes.
The reason for this was an urgent security update which we immediately applied. The downtime will be for the majority of Servers no longer than 7 minutes.
We apologize for any inconvenience caused by this.
Nov 20, 15:43 GMT
Identified - Some customers may face issues while using their Dedicated Hosting. Customers may be experiencing issues accessing their websites.
Nov 20, 13:29 GMT
Nov 19, 2019

No incidents reported.

Nov 18, 2019
Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:30 GMT
Scheduled - Please be aware that we will be performing maintenance on our database systems. The following services and functions may be unavailable:
- Ordering Mail Business and Mail Basic product
- Ordering MyWebsite product and the Edit functionality is partly disrupted
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible. We apologise for any inconvenience this may cause.
Nov 14, 17:24 GMT
Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Resolved - The issue has been resolved.
Nov 14, 09:21 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Nov 14, 06:46 GMT
Identified - Some customers are experiencing issues while using their Email Marketing
Nov 13, 20:27 GMT
Nov 13, 2019
Resolved - The issue has been resolved.
Nov 13, 11:58 GMT
Identified - Access to Hosting in the Control Panel may be temporarily restricted.
Nov 13, 11:04 GMT
Resolved - The systems are stable and all services are functioning normally again.
Nov 13, 00:30 GMT
Identified - Some customers may face issues while using their Mywebsite
Nov 12, 23:32 GMT
Nov 12, 2019
Resolved - The issue has been resolved.
Nov 12, 14:53 GMT
Update - We are continuing to work on a fix for this issue.
Nov 12, 14:17 GMT
Identified - Due to a techncial issue with our Support Tools, our Customer Service Team are not able to answer questions related to your account.
Nov 12, 14:16 GMT
Nov 11, 2019
Resolved - The issue has been resolved.
Nov 11, 09:19 GMT
Identified - We are experiencing technical issues with our Main Page [https://www.https://www.ionos.co.uk/digitalguide/]
Nov 11, 08:25 GMT
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Nov 8, 13:57 GMT
Identified - Some customers may experience issues while using their Cloud Backup.
Nov 7, 13:45 GMT
Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 GMT
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your Website. We apologise for any inconvenience this may cause you.

Thank you for your understanding.
Nov 5, 17:18 GMT
Nov 6, 2019

No incidents reported.