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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on Database Systems Jul 14, 2024 21:30 - Jul 15, 2024 02:00 BST
Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologise for any inconvenience this may cause.

Posted on Jul 12, 2024 - 15:13 BST
Past Incidents
Jul 13, 2024

No incidents reported today.

Jul 12, 2024
Resolved - The issue has been resolved.
Jul 12, 16:23 BST
Update - We have eliminated the disruption for almost everyone affected.
Jul 12, 12:44 BST
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jul 12, 11:50 BST
Identified - Due to a technical disruption, some customers may experience degraded performance with their VPS product.
Jul 12, 10:45 BST
Resolved - The systems are stable and all services are functioning normally again.
Jul 12, 11:53 BST
Identified - Access to Websites & Shops, Hosting in the Control Panel may be temporarily restricted.
Jul 12, 11:32 BST
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Jul 5, 14:14 BST
Update - Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
Jul 5, 13:50 BST
Identified - We are experiencing technical issues within Ionos Phone Systems and may not reach our support line.

We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

You may also contact our support team via e-mail at support@ionos.co.uk or via chat.

Jul 5, 12:23 BST
Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024
Completed - The scheduled maintenance has been completed.
Jul 2, 09:49 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 03:00 BST
Scheduled - Maintenance work will be performed on our phone systems. During the maintenance period, some calls may experience failures or even be interrupted.

You may also contact our support team by email at support@ionos.co.uk or by chat.

We apologise for any inconvenience this maintenance may cause you.

Jul 1, 15:23 BST
Jul 1, 2024

No incidents reported.

Jun 30, 2024
Completed - The scheduled maintenance has been completed.
Jun 30, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:45 BST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.

Jun 30, 09:33 BST
Jun 29, 2024

No incidents reported.