Security maintenance: Short interruptions possible on PHP-based services
Update - We are continuing to work on restoring these features (services).
Oct 21, 2026 - 22:02 BST
Update - We will post an update as soon as new information becomes available.
Oct 21, 2026 - 16:59 BST
Identified - What’s happening?
A critical security gap has been found in PHP, a technology used by many websites and web applications worldwide. The PHP developers and national security authorities have issued urgent warnings and recommend installing the security update immediately, as attacks are expected within hours.
To protect you and your data, we’re installing the security update across our systems right now. We expect to be finished within the next 24 hours.

What does this mean for you?
While we update our systems, some websites and services may be slow or briefly unavailable. We’re taking this step to protect you.

If you run a self-managed application, for example on a VPS or Bare Metal Server, please install the PHP security update as soon as possible to protect your systems. You can find more information here: https://www.php.net/

Thank you for your patience and understanding.
Oct 21, 2026 - 16:34 BST
IONOS Partial Outage
IONOS Login Operational
IONOS Control Panel Partial Outage
IONOS Order Page Operational
IONOS Help Center Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Sending Emails Operational
Receiving Emails Operational
IONOS email migration Operational
Mail client Operational
Office Operational
Microsoft 365 Operational
Google Workspace Operational
OX App Suite Operational
Nextcloud Workspace Operational
Online Storage & Backup Operational
Managed Nextcloud Operational
Email Archiving Operational
HiDrive Operational
MyDefender Operational
HiDrive Next Cloud Storage Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder Partial Outage
MyWebsite (ordered after 09/06/2017) Operational
MyWebsite (ordered before 09/06/2017) Partial Outage
MyWebsite NOW Operational
Website Builder Operational
Hosting Partial Outage
Web Hosting Partial Outage
Web Hosting Windows Partial Outage
Wordpress Hosting Partial Outage
Wordpress Pro Partial Outage
Deploy Now Operational
Server & Cloud Operational
Managed Dedicated Server Operational
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Operational
Cloud Backup Operational
Cloud Panel Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
AI Tools Operational
AI Receptionist Operational
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 21, 2026

Access to Nextcloud may not be possible
Resolved - The issue has been resolved.
Oct 21, 21:57 BST
Update - We are continuing to work on restoring these features (services).
Oct 21, 18:45 BST
Update - We are continuing to investigate this issue.
Oct 21, 13:31 BST
Investigating - Due to a critical PHP security vulnerability, Nextcloud instances have been temporarily disabled as a precautionary measure to protect customer data. Services will be restored as soon as a official patch becomes available.
Oct 21, 13:24 BST

Oct 20, 2026

System Maintenance for Webhosting
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 13:09 BST
Scheduled - We will be performing maintenance on our Webhosting product. During this period, you may experience issues while using the product.

We apologize for any inconvenience this maintenance may cause you.
Oct 19, 13:05 BST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Limited functionality of Support Tools
Resolved - The issue has been resolved.
Oct 14, 09:05 BST
Identified - Due to a technical issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
Oct 14, 08:51 BST

Oct 13, 2026

Access to Webspace Explorer may not be possible
Resolved - The issue has been resolved.
Oct 13, 15:32 BST
Identified - We are currently investigating an issue that may affect some customers when accessing their Webspace Explorer.
Oct 13, 12:49 BST
Webmail Intermittent Error
Resolved - The issue has been resolved.
Oct 13, 12:35 BST
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Oct 13, 12:17 BST
Update - We are continuing to work on restoring these features (services).
Oct 13, 12:02 BST
Identified - Some customers may be experiencing issues sending emails.
Oct 13, 11:30 BST

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Some websites may be inaccessible
Resolved - The issue has been resolved.
Oct 9, 15:15 BST
Identified - Some customers may be experiencing issues accessing their websites.
Oct 9, 13:04 BST
Sending Messages Through MyWebsite is Currently Unavailable
Resolved - The issue has been resolved.
Oct 9, 15:04 BST
Update - We have found the cause for the disruption and are working on resolving it.
Oct 9, 09:03 BST
Update - We are still working on resolving this issue. More information will follow soon.
Oct 9, 06:16 BST
Update - Our technicians are currently working on resolving this issue.
Oct 8, 21:50 BST
Identified - Due to a technical issue, all functionalities for sending e-mails (e.g. contact form, booking press) of our MyWebsite Now products are currently unavailable. We apologise for any inconvenience caused.
Oct 8, 16:56 BST

Oct 8, 2026

Oct 7, 2026

No incidents reported.

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