ionos.co.uk Status

Greater hold time in our Hotline

Identified - Due to increased contact regarding .uk domain names, we are seeing an increased volume to our support lines. If you see an email from Nominet regarding the expiry of your .uk domain name that you didn't originally order, we were holding them for you as a goodwill gesture. This information does not regard any other domain extension apart from .uk domain name.

If you require more information or guidance, please try to contact us later or email transfers@ionos.co.uk for non-urgent questions.
Jun 5, 15:08 BST

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Degraded Performance

Customer Hotline Degraded Performance

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance of the data processing line for WebAnalytics Jul 2, 09:00-17:00 BST

During the course of maintenance work, there may be a delay in updating your data when you call up the daily web statistics. Other selection options such as last week or last month are not affected by this.
Posted on May 28, 12:49 BST

Past Incidents

Jun 7, 2020

No incidents reported today.

Jun 6, 2020

No incidents reported.

Jun 5, 2020

Unresolved incident: Greater hold time in our Hotline.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

Disruption in several Control Panel areas

Resolved - The issue has been resolved.
Jun 3, 07:57 BST

Identified - During this time, configurations in some areas of your control panel may be limited.
Jun 3, 07:06 BST

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

SAP system maintenance

Completed - The scheduled maintenance has been completed.
May 31, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:00 BST

Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
May 29, 17:55 BST

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

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