All Systems Operational
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Office 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 1, 2020

No incidents reported today.

Mar 31, 2020
Resolved - At this time, the disruption has been resolved and all services are functioning normally again.
Mar 31, 17:22 BST
Identified - Some customers are experiencing issues accessing Control Panel and Webmail.
Mar 31, 16:10 BST
Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 11:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 BST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Mar 27, 14:36 GMT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - The issue has been resolved.
Mar 25, 13:56 GMT
Update - We are still working on resolving the technical issue.
Mar 24, 21:49 GMT
Identified - Some customers may face issues while using Webspace Recovery.
Mar 24, 18:26 GMT
Mar 24, 2020
Resolved - The issue has been resolved.
Mar 24, 11:19 GMT
Identified - Access to E-Mail & Office in the Control Panel may be temporarily restricted.
Mar 24, 10:35 GMT
Mar 23, 2020

No incidents reported.

Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 08:01 GMT
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Mar 20, 13:21 GMT
Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - IONOS is taking steps to reduce the spread of coronavirus and minimise its impact on our services. We have been monitoring the situation since the start of the year and have regularly updated our contingency plans accordingly. Maintaining the hosting and cloud services that you rely on, and protecting our employees and partners are our key priorities. Find out about the action we’re taking in our Help Centre article https://www.ionos.co.uk/help?id=4696
Mar 20, 15:32 GMT
Identified - IONOS is taking steps to reduce the spread of coronavirus and minimise its impact on our services.

We have been monitoring the developments since the start of the year and have regularly updated our contingency plans. Maintaining our hosting and cloud services and ensuring that our employees and partners remain healthy are our key priorities.

Customer support

Our customer support teams operate from different, geographically separate locations, and can take over tasks from each other if necessary. We are organising workloads to make sure that there is sufficient capacity to answer customer enquiries.

Data centres

IONOS provides hosting and cloud services from numerous data centres in Europe. Key services including email, shared web hosting and database servers, as well as our cloud infrastructure, are operated redundantly (mirrored) in several data centres.

Data centre administration is possible via remote access from any location. To ensure operational security, access is currently limited to those carrying out essential tasks, such as exchanging hardware.

Data centre operators have been isolated from all other areas of the organisation and are working in different groups, which have no personal contact with each other. We procured additional hardware for maintenance work and new orders early on. This will reduce the impact of potential supply bottlenecks as far as possible.

Remote working

As a hosting and cloud provider, we make extensive use of cloud services in our own work. This means that the majority of our employees can carry out their tasks regardless of where they are, including customer support and professional services.

At this time, half of our employees are already working from home. If a quarantine should become necessary, we will be able to keep operating in this way. Additionally, we have extended existing VPN services so all employees can access internal systems from home.

Infection prevention

All these preventative measures are closely aligned with the advice given by Public Health England. Our employees are regularly informed about these recommendations and internal guidelines.

To minimise the risk of infection, we have gradually restricted all business travel to the bare minimum and reduced personal contact. For the time being, employees will not travel between our different locations. Meetings are being carried out via video conferencing.

We will continue to review these measures and expand them if necessary.
Mar 18, 10:21 GMT
Mar 19, 2020

No incidents reported.

Mar 18, 2020
Resolved - The systems are stable and all services are functioning normally again.
Mar 18, 11:51 GMT
Identified - Access to the following areas in the Control Panel may be temporarily restricted:

- Websites & Shops
Mar 18, 11:36 GMT