All Systems Operational
Control Panel Operational
Email & Office Operational
Webmail Operational
Office 365 Operational
HiDrive Operational
Online Accounting Operational
Microsoft Exchange Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019
Resolved - The issue has been resolved.
Jul 19, 11:47 BST
Identified - Some customers are experiencing issues accessing their websites.
Jul 19, 11:29 BST
Jul 18, 2019
Resolved - The issue has been resolved.
Jul 18, 14:25 BST
Identified - Some customers may be experiencing issues accessing their websites.
Jul 18, 12:38 BST
Jul 17, 2019
Resolved - The issue has been resolved.
Jul 17, 15:28 BST
Identified - Some customers may be experiencing issues accessing their websites.
Jul 17, 12:40 BST
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - The systems are stable and all services are functioning normally again. We apologise for the inconvenience caused and thank you for your patience.
Jul 12, 23:45 BST
Identified - Currently, logging into the Control Panel is not possible.
Jul 12, 22:49 BST
Jul 11, 2019
Resolved - The issue has been resolved. We apologise for the inconvenience caused and thank you for your patience.
Jul 11, 19:55 BST
Identified - Some customers may be experiencing issues accessing their websites. We apologize for the inconvenience caused and thank you for your patience.
Jul 11, 08:26 BST
Jul 10, 2019

No incidents reported.

Jul 9, 2019
Resolved - The issue has been resolved.
Jul 9, 11:37 BST
Identified - Some customers may be experiencing issues accessing their websites.
Jul 9, 09:57 BST
Resolved - The issue has been resolved.
Jul 9, 09:58 BST
Identified - We are experiencing an issue with our Contract Tool. In urgent cases please contact Customer Care via 0333 336 5780 to finalize the cancellation.
Jul 9, 08:39 BST
Resolved - The issue has been resolved.
Jul 9, 08:20 BST
Identified - Some customers may be experiencing issues accessing their websites.
Jul 9, 07:39 BST
Jul 8, 2019
Resolved - The issue has been resolved.
Jul 8, 18:00 BST
Identified - We have received reports that some of our customers may be experiencing issues accessing their websites.
Jul 8, 17:25 BST
Resolved - The issue has been resolved.
Jul 8, 14:29 BST
Identified - Some customers are experiencing issues accessing their websites.
Jul 8, 10:43 BST
Resolved - The issue has been resolved.
Jul 8, 12:58 BST
Update - Due to a technical disruption, recent purchases of products may be delayed during setup.
Jul 8, 09:27 BST
Update - We are experiencing technical issues with placing orders.
We are still working on resolving the technical issue. Thank you for your patience.
Jul 8, 07:31 BST
Identified - We are experiencing an issue with our Contract Tool. In urgent cases please contact Customer Care via 0333 336 5780 to finalize the cancellation.

We are experiencing technical issues with placing orders.
Jul 8, 07:02 BST
Resolved - The issue has been resolved.
Jul 8, 09:25 BST
Identified - Some customers are experiencing issues accessing their websites.
Jul 8, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:30 BST
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Ordering Mail Business and Mail Basic product
- Ordering MyWebsite product and the Edit functionality is partly disrupted
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jul 5, 12:35 BST