ionos.co.uk Status

Support Hotline may not be reached

Identified - We are receiving reports from some customers that calls from some phone networks are failing to reach our support line 0800 021 1693. This appears to be a wider UK phone network issue and not a direct issue with our support number. You can reach us on 0800 917 6273 as an alternative or send us an E-mail to support@ionos.co.uk or contact us via chat.
Jun 16, 20:00 BST

Issues with the setup of Nextcloud

Identified - Unfortunately the setup of your Nextcloud instance is not possible. Our developers already are working on the problem. Please try to start the setup process in a couple of days.

Thank you for your understanding.
Jun 15, 19:09 BST

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Partial Outage

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Managed Nextcloud Partial Outage

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Degraded Performance

Customer Hotline Degraded Performance

Support Tool Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 19, 2021

No incidents reported today.

Jun 18, 2021

Some customers receive warnings from their antivirus when they access the Control Panel and Webmail.

Resolved - The issue has been resolved.
Jun 18, 14:45 BST

Identified - Some customers have contacted us to tell us that following the last update of their antivirus software, it displays a warning message when it tries to access Webmail or the IONOS Client Space and blocks the access to the latter.

After detailed investigation, the issue was identified as originating from the security software vendor and as such is beyond our control, so we contacted that vendor for further clarification.

We recommend that all customers who cannot access IONOS Webmail using mail.ionos.co.uk or the Customer Area using login.ionos.co.uk, to contact their antivirus support.
Jun 18, 08:44 BST

Jun 17, 2021

No incidents reported.

Jun 16, 2021

Unresolved incident: Issues with the setup of Nextcloud.

Jun 15, 2021

Jun 14, 2021

No incidents reported.

Jun 13, 2021

SAP system maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:00 BST

Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Jun 11, 06:51 BST

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

Disruption in logging into the Webmail

Resolved - The issue has been resolved.
Jun 10, 16:03 BST

Identified - We have received reports that some of our customers may be experiencing issues when attempting to log into Webmail
Jun 10, 13:31 BST

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

Incident Report for Mywebsite Now

Resolved - The issue has been resolved.
Jun 5, 14:10 BST

Identified - Some customers may experience issues while using their Mywebsite Now.
Jun 5, 13:29 BST

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