ionos.co.uk Status

Limited functionality of product Webmail

Update - We have found the cause for the disruption and are working on resolving it.
Aug 27, 2026 - 13:52 BST

Identified - We are still working on resolving the technical issue. Thank you for your patience.
Aug 26, 2026 - 15:30 BST

Investigating - Some customers may face issues while using their Webmail.
Aug 26, 2026 - 10:41 BST

IONOS Operational

IONOS Login Operational

IONOS Control Panel Operational

IONOS Order Page Operational

IONOS Help Center Operational

Email Degraded Performance

Webmail Degraded Performance

Microsoft Exchange Operational

Sending Emails Operational

Receiving Emails Operational

IONOS email migration Operational

Mail client Operational

Office Operational

Microsoft 365 Operational

Google Workspace Operational

OX App Suite Operational

Online Storage & Backup Operational

Managed Nextcloud Operational

Email Archiving Operational

HiDrive Operational

MyDefender Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder Operational

MyWebsite (ordered after 09/06/2017) Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Website Builder Operational

Hosting Operational

Web Hosting Operational

Web Hosting Windows Operational

Wordpress Hosting Operational

Wordpress Pro Operational

Deploy Now Operational

Server & Cloud Operational

Managed Dedicated Server Operational

Dedicated Server Operational

Cloud Server Operational

Virtual Server Operational

VPS Operational

Cloud Backup Operational

Cloud Panel Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

AI Tools Operational

AI Receptionist Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 28, 2026

No incidents reported today.

Aug 27, 2026

Unresolved incident: Limited functionality of product Webmail.

Aug 26, 2026

Some websites may be inaccessible

Resolved - The issue has been resolved.
Aug 26, 14:15 BST

Identified - Some customers may be experiencing issues accessing their websites.
Aug 26, 13:13 BST

Aug 25, 2026

Wordpress and Shared Hosting Maintenance Upgrade

Completed - The scheduled maintenance has been completed.
Aug 25, 21:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 16:00 BST

Scheduled - We will be performing maintenance on our Wordpress and Shared Hosting products. During this period, you may experience issues while using the product.

We apologize for any inconvenience this maintenance may cause you.
Aug 17, 16:09 BST

Aug 24, 2026

Operating system update for Dedicated Managed Servers.

Completed - The scheduled maintenance has been completed.
Aug 24, 20:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 15:00 BST

Scheduled - The server update announced by email for 20 July 2026 is being postponed to ensure a smooth process. The new maintenance window is from 4 to 24 August 2026.

This will provide you with better resource utilisation, higher system security, and the use of current protocols (TLS 1.3). If you use a website based on HTML/JavaScript/CSS or PHP (including CMS like WordPress, Joomla, Drupal), your website will continue to work without any changes. Custom scripts and applications in Python (update to 3.13), Ruby (update to 3.3), or Perl (update to 5.40.1) must be checked for compatibility beforehand. During the transition, there will be a brief interruption of availability lasting approximately 5 to 10 minutes. For further information about this update, please visit https://www.ionos.co.uk/help/index.php?id=4795
Aug 21, 14:56 BST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Limited functionality of product Cloud VPS

Resolved - The issue has been resolved.
Aug 21, 17:25 BST

Update - We are still working on resolving the technical issue.
Aug 21, 13:44 BST

Identified - We have found the cause for the disruption and are working on resolving it.
Aug 21, 10:55 BST

Investigating - Some customers may be experiencing issues accessing their Cloud Panel.
Aug 21, 10:10 BST

Aug 20, 2026

Limited functionality of Support Tools

Resolved - The systems are stable and all services are functioning normally again.
Aug 20, 15:33 BST

Investigating - Due to a technical issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
Aug 20, 12:15 BST

Disruption in logging into the Control Panel

Resolved - The systems are stable and all services are functioning normally again.
Aug 20, 15:33 BST

Update - Our technicians are currently working on resolving this issue.
Aug 20, 13:42 BST

Update - We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
Aug 20, 13:01 BST

Identified - Currently, some customers may not be able to log in to the Control Panel
Aug 20, 12:17 BST

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Important: Wordpress security vulnerability

Resolved - The issue has been resolved.
Aug 18, 14:05 BST

Update - We are continuing to monitor for any further issues.
Jul 27, 11:53 BST

Update - We are continuing to monitor for any further issues.
Jul 21, 13:33 BST

Monitoring - On July 17, the "wp2shell" security vulnerability became known in the popular CMS WordPress. This vulnerability potentially allows attackers to inject malicious code into affected web spaces.

WordPress versions 6.8 and newer are affected. The WordPress team has released new packages—versions 6.8.6, 6.9.5, 7.0.2, and 7.1 beta 2—in which the security vulnerability has been fixed.

Customers using Managed WordPress from IONOS do not need to take any action. We are applying the necessary patches automatically.
We strongly recommend that all users running a self-hosted WordPress on their web space update their installation to a current version.

Further information regarding the security vulnerability can be found at https://www.ionos.co.uk/help/index.php?id=28591
Jul 20, 18:29 BST

Aug 17, 2026

Limited functionality of product Wordpress Hosting

Resolved - The issue has been resolved.
Aug 17, 13:19 BST

Monitoring - We have eliminated the disruption for almost everyone affected. We are working on a quick solution and apologise for any inconvenience this may cause
Aug 17, 12:44 BST

Update - We apologise to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.
Aug 17, 08:44 BST

Update - Our technicians are currently working on resolving this issue.
Aug 16, 17:25 BST

Identified - Some customers may experience issues while using their Wordpress Hosting
Aug 16, 14:08 BST

Some websites may be inaccessible

Resolved - The systems are stable and all services are functioning normally again.
Aug 17, 12:41 BST

Update - We apologize to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.
Aug 17, 08:42 BST

Identified - Some customers are experiencing issues accessing their websites.
Aug 17, 00:03 BST

Aug 16, 2026

Aug 15, 2026

WordPress Accessibility Issues

Resolved - The issue has been resolved.
Aug 15, 11:50 BST

Update - Our technicians are currently working on resolving this issue.
Aug 15, 09:10 BST

Identified - Some customers may be experiencing issues accessing their websites.
Aug 15, 07:57 BST

Aug 14, 2026

Operating system update for Dedicated Managed Servers.

Completed - The scheduled maintenance has been completed.
Aug 14, 13:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 15:00 BST

Scheduled - The server update announced by email for 20 July 2026 is being postponed to ensure a smooth process. The new maintenance window is from 4 to 14 August 2026.

This will provide you with better resource utilization, higher system security, and the use of current protocols (TLS 1.3). If you use a website based on HTML/JavaScript/CSS or PHP (including CMS like WordPress, Joomla, Drupal), your website will continue to work without any changes. Custom scripts and applications in Python (update to 3.13), Ruby (update to 3.3), or Perl (update to 5.40.1) must be checked for compatibility beforehand. During the transition, there will be a brief interruption of availability lasting approximately 5 to 10 minutes. For further information about this update, please visit https://www.ionos.co.uk/help/index.php?id=4795
Aug 4, 14:51 BST