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Technical issues in our email systems
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jul 10, 2026 - 16:15 BST
Update - We are still working on resolving the technical issue.
Jul 10, 2026 - 11:11 BST
Update - Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Jul 10, 2026 - 10:34 BST
Identified - Currently, there are issues in our email systems. In case of problems with your mail software, we recommend you to use the webmail on https://mail.ionos.co.uk/ . Due to the increased number of users, it may be necessary to reload the webmail during use.
Jul 10, 2026 - 08:24 BST
IONOS Operational
IONOS Login Operational
IONOS Control Panel Operational
IONOS Order Page Operational
IONOS Help Center Operational
Email Degraded Performance
Webmail Operational
Microsoft Exchange Operational
Sending Emails Degraded Performance
Receiving Emails Operational
IONOS email migration Operational
Mail client Degraded Performance
Office Operational
Microsoft 365 Operational
Google Workspace Operational
OX App Suite Operational
Online Storage & Backup Operational
Managed Nextcloud Operational
Email Archiving Operational
HiDrive Operational
MyDefender Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder Operational
MyWebsite (ordered after 09/06/2017) Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Website Builder Operational
Hosting Operational
Web Hosting Operational
Web Hosting Windows Operational
Wordpress Hosting Operational
Wordpress Pro Operational
Deploy Now Operational
Server & Cloud Operational
Managed Dedicated Server Operational
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Operational
Cloud Backup Operational
Cloud Panel Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
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Customer Hotline Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance on Database Systems Jul 12, 2026 21:30 - Jul 13, 2026 02:00 BST

Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologise for any inconvenience this may cause.
Posted on Jul 10, 2026 - 13:43 BST

Operating system update for the Shared Hosting Linux platform Jul 13, 2026 07:00 - Jul 17, 2026 19:00 BST

From the 13th to the 17th July 2026, we will be updating the operating system of our Shared Hosting Linux servers. This will provide you with better resource utilisation, higher system security, and the use of current protocols (TLS 1.3). If you use a website based on HTML/JavaScript/CSS or PHP (including CMS like WordPress, Joomla, Drupal), your website will continue to work without any changes. Custom scripts and applications in Python (update to 3.13), Ruby (update to 3.3), or Perl (update to 5.40.1) must be checked for compatibility beforehand. For further information about this update, please visit https://www.ionos.co.uk/help/index.php?id=4795
Posted on Jul 10, 2026 - 16:10 BST
Jul 10, 2026
Access to Cloud Panel may not be possible
Resolved - The issue has been resolved.
Jul 10, 04:52 BST
Identified - Some customers may be experiencing issues accessing their Cloud Panel.
Jul 10, 00:28 BST
Jul 9, 2026

No incidents reported.

Jul 8, 2026
WordPress Accessibility Issues
Resolved - The issue has been resolved.
Jul 8, 15:40 BST
Identified - Currently, some customers may not be able to log in to WordPress dashboard through the Control Panel.
Jul 8, 14:08 BST
Disruption in Cloud Servers
Resolved - The issue has been resolved.
Jul 8, 10:28 BST
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Jul 7, 16:48 BST
Update - We have found the cause for the disruption and are working on resolving it.
Jul 7, 10:54 BST
Update - Our team is continuing to work on this issue. Thank you for your patience.
Jul 7, 10:17 BST
Update - Our team is continuing to work on this issue. We will post an update as soon as new information becomes available.
Jul 7, 02:52 BST
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jul 6, 21:25 BST
Identified - We have eliminated the disruption for some of those affected.
Jul 6, 15:24 BST
Investigating - We are currently experiencing a technical disruption that may prevent some customers from successfully rebooting their VPS.
Jul 6, 11:24 BST
Jul 7, 2026
Jul 6, 2026
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Disruption in several Control Panel areas
Completed - The scheduled maintenance has been completed.
Jul 2, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 BST
Scheduled - During this time, configurations in some areas of your control panel may be limited.
Jul 1, 10:45 BST
Jul 1, 2026
Some websites may be inaccessible
Resolved - The issue has been resolved.
Jul 1, 17:15 BST
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
Jul 1, 04:46 BST
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Jun 30, 21:39 BST
Identified - Some customers may be experiencing issues accessing their websites.
Jun 30, 16:07 BST
Update Payment Method May Not Be Possible
Resolved - The issue has been resolved.
Jul 1, 00:29 BST
Update - We are currently working on resolving the technical disruption. We will have an update for you shortly.
Jul 1, 00:17 BST
Identified - Some customers may experience issues when updating their payment method in Control Panel. We apologise for any inconvenience this may cause you.
Jun 30, 23:42 BST
Jun 30, 2026
Technical issues in our email systems
Resolved - The issue has been resolved.
Jun 30, 10:55 BST
Investigating - Some customers are experiencing issues while using their Microsoft Exchange.
Jun 30, 10:13 BST
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

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