All Systems Operational
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2020

No incidents reported today.

Aug 14, 2020

No incidents reported.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
Resolved - This incident has been resolved.
Aug 12, 14:17 BST
Identified - Some customers may face issues while accessing PHPMyAdmin.
Aug 12, 13:51 BST
Completed - The scheduled maintenance has been completed.
Aug 12, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 23:00 BST
Scheduled - We will perform a software update on our eCommerce Service. During this time it will not be possible to log in to your Shop backend through the Control Panel.

During the maintenance work, your Shop will not be accessible, customers and visitors of your shop cannot visit your shop or place orders.

We will complete the maintenance as quickly as possible in order to minimize the downtime starting at 00:00 am 12th August. All systems will be available as usual once the maintenance is complete.

We apologize for any inconvenience this may cause.
Aug 11, 09:07 BST
Aug 11, 2020
Aug 10, 2020
Resolved - The issue has been resolved.
Aug 10, 12:42 BST
Identified - Access to Add another Product in the Control Panel may be temporarily restricted.
Aug 10, 11:24 BST
Aug 9, 2020
Completed - The scheduled maintenance has been completed.
Aug 9, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:01 BST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Aug 7, 14:37 BST
Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020
Resolved - The systems are stable and all services are functioning normally again.
Aug 6, 18:21 BST
Identified - Some customers may be experiencing issues accessing their websites.
Aug 6, 10:24 BST
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 03:30 BST
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jul 29, 16:40 BST
Aug 2, 2020

No incidents reported.

Aug 1, 2020