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Limited functionality of product Web hosting
Identified - Some customers may be experiencing issues accessing their websites.
Feb 18, 00:25 GMT
Incident Report for HiDrive
Update - Our technicians are currently working on resolving this issue.
Feb 17, 17:20 GMT
Identified - We have received reports that some of our customers may be experiencing issues when attempting to log into HiDrive
Feb 16, 00:42 GMT
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Office Partial Outage
Office 365 Operational
HiDrive Partial Outage
G Suite Operational
OX App Suite Operational
Online Accounting Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Degraded Performance
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Degraded Performance
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 16, 2020
SAP system maintenance
Completed - The scheduled maintenance has been completed.
Feb 16, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 05:00 GMT
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Feb 14, 17:49 GMT
Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Incident Report
Resolved - The issue has been resolved.
Feb 13, 09:34 GMT
Identified - Some customers may be unable to view their invoice in the Control Panel
Feb 13, 08:20 GMT
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020
Incident Report
Resolved - The systems are stable and all services are functioning normally again.
Feb 6, 21:05 GMT
Identified - Communication email for some Control Panel actions may not be sent out
Feb 6, 19:34 GMT
Some Databases may be inaccessible
Resolved - The issue has been resolved.
Feb 6, 03:46 GMT
Identified - Some customers may be experiencing issues accessing their Databases
Feb 6, 01:18 GMT
Feb 5, 2020
Incident
Resolved - The issue has been resolved.
Feb 5, 08:28 GMT
Identified - Access to Domains & SSL in the Control Panel may be temporarily restricted.
Feb 5, 07:59 GMT
Feb 4, 2020

No incidents reported.

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