ionos.co.uk Status

All Systems Operational

Control Panel Operational

Email & Office Operational

Webmail Operational

Office 365 Operational

HiDrive Operational

Online Accounting Operational

Microsoft Exchange Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2019

Some websites may be inaccessible

Resolved - The issue has been resolved.
Jul 18, 14:25 BST

Identified - Some customers may be experiencing issues accessing their websites.
Jul 18, 12:38 BST

Jul 17, 2019

Some websites may be inaccessible

Resolved - The issue has been resolved.
Jul 17, 15:28 BST

Identified - Some customers may be experiencing issues accessing their websites.
Jul 17, 12:40 BST

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

Control Panel is inaccessible

Resolved - The systems are stable and all services are functioning normally again. We apologise for the inconvenience caused and thank you for your patience.
Jul 12, 23:45 BST

Identified - Currently, logging into the Control Panel is not possible.
Jul 12, 22:49 BST

Jul 11, 2019

Some websites may be inaccessible

Resolved - The issue has been resolved. We apologise for the inconvenience caused and thank you for your patience.
Jul 11, 19:55 BST

Identified - Some customers may be experiencing issues accessing their websites. We apologize for the inconvenience caused and thank you for your patience.
Jul 11, 08:26 BST

Jul 10, 2019

No incidents reported.

Jul 9, 2019

Some websites may be inaccessible

Resolved - The issue has been resolved.
Jul 9, 11:37 BST

Identified - Some customers may be experiencing issues accessing their websites.
Jul 9, 09:57 BST

Incident Report

Resolved - The issue has been resolved.
Jul 9, 09:58 BST

Identified - We are experiencing an issue with our Contract Tool. In urgent cases please contact Customer Care via 0333 336 5780 to finalize the cancellation.
Jul 9, 08:39 BST

Some websites may be inaccessible

Resolved - The issue has been resolved.
Jul 9, 08:20 BST

Identified - Some customers may be experiencing issues accessing their websites.
Jul 9, 07:39 BST

Jul 8, 2019

Some websites are inaccessible

Resolved - The issue has been resolved.
Jul 8, 18:00 BST

Identified - We have received reports that some of our customers may be experiencing issues accessing their websites.
Jul 8, 17:25 BST

Some websites may be inaccessible

Resolved - The issue has been resolved.
Jul 8, 14:29 BST

Identified - Some customers are experiencing issues accessing their websites.
Jul 8, 10:43 BST

Incident Report

Resolved - The issue has been resolved.
Jul 8, 12:58 BST

Update - Due to a technical disruption, recent purchases of products may be delayed during setup.
Jul 8, 09:27 BST

Update - We are experiencing technical issues with placing orders.
We are still working on resolving the technical issue. Thank you for your patience.
Jul 8, 07:31 BST

Identified - We are experiencing an issue with our Contract Tool. In urgent cases please contact Customer Care via 0333 336 5780 to finalize the cancellation.

We are experiencing technical issues with placing orders.
Jul 8, 07:02 BST

Some websites may be inaccessible

Resolved - The issue has been resolved.
Jul 8, 09:25 BST

Identified - Some customers are experiencing issues accessing their websites.
Jul 8, 08:00 BST

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:30 BST

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Ordering Mail Business and Mail Basic product
- Ordering MyWebsite product and the Edit functionality is partly disrupted
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jul 5, 12:35 BST

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.