All Systems Operational
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 5, 2020

No incidents reported today.

Aug 4, 2020

No incidents reported.

Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 03:30 BST
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jul 29, 16:40 BST
Aug 2, 2020

No incidents reported.

Aug 1, 2020
Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - The systems are stable and all services are functioning normally again.
Jul 30, 20:08 BST
Identified - Some customers may be experiencing issues setting up SSL.
Jul 30, 19:53 BST
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 BST
Scheduled - Starting on 22nd July and until 29th July, we will update the operating system on our shared hosting Linux servers. This allows you to benefit from better resource utilization, higher system security and the use of current security protocols. With the update, new script language versions as well as new database libraries are used.

More technical details and information can be found under https://www.debian.org/releases/stable/releasenotes
Jul 17, 14:30 BST
Jul 28, 2020
Resolved - The issue has been resolved. We apologize for the inconvenience caused and thank you for your patience.
Jul 28, 11:48 BST
Identified - We are experiencing technical issues within Ionos Phone Systems. Your call may not be answered. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. 


Please contact our support team via e-mail at support@ionos.co.uk
Jul 28, 08:23 BST
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020