Identified - Some customers are experiencing issues while using their Nextcloud.
Sep 28, 11:30 BST
Update - We are continuing to work on a fix for this issue.
Sep 28, 11:04 BST
Update - We have confirmed that this is a Plesk side issue. Due to an Apache update, if your server is using Ubuntu and Plesk, sites hosted will load a 500 error. Plesk developers are working on a fix, but meanwhile you can try to use this workaround: https://support.plesk.com/hc/en-us/articles/4407366133906

Customers with a WordPress Pro tariff do not have to do anything themselves. Our technicians are already working for a fix.
Sep 28, 10:26 BST
Identified - Some customers may be experiencing issues accessing their websites.
Sep 28, 09:02 BST
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Degraded Performance
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Managed Nextcloud Degraded Performance
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Degraded Performance
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Wordpress Pro Degraded Performance
Servers Degraded Performance
Dedicated Server Operational
Cloud Server Degraded Performance
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2021

Unresolved incidents: Limited functionality of product Nextcloud, Incident Report for Plesk.

Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 BST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Sep 17, 10:01 BST
Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - The systems are stable and all services are functioning normally again.
Sep 16, 13:36 BST
Update - We are still working on resolving the technical issue.
Sep 16, 11:46 BST
Identified - Some customers are experienceing isues when sending and receiving E-mails.
Sep 16, 11:14 BST
Sep 15, 2021

No incidents reported.

Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 BST
Scheduled - We will be performing maintenance on our Cloud Backup product. During this period, you will not be able to login to the management console. Scheduled Backups will not experience any interruptions.
Sep 10, 11:35 BST