Operating system update for the Shared Hosting Linux platform.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 01, 2026 - 17:03 BST
Scheduled - From the 1st to the 4th September 2026, we will be updating the operating system of our Shared Hosting Linux servers. This will provide you with better resource utilisation, higher system security, and the use of current protocols (TLS 1.3). If you use a website based on HTML/JavaScript/CSS or PHP (including CMS like WordPress, Joomla, Drupal), your website will continue to work without any changes. Custom scripts and applications in Python (update to 3.13), Ruby (update to 3.3), or Perl (update to 5.40.1) must be checked for compatibility beforehand. For further information about this update, please visit https://www.ionos.co.uk/help/index.php?id=4795
Sep 1, 2026 17:03 - Sep 4, 2026 19:00 BST
IONOS Operational
IONOS Login Operational
IONOS Control Panel Operational
IONOS Order Page Operational
IONOS Help Center Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Sending Emails Operational
Receiving Emails Operational
IONOS email migration Operational
Mail client Operational
Office Operational
Microsoft 365 Operational
Google Workspace Operational
OX App Suite Operational
Online Storage & Backup Operational
Managed Nextcloud Operational
Email Archiving Operational
HiDrive Operational
MyDefender Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder Operational
MyWebsite (ordered after 09/06/2017) Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Website Builder Operational
Hosting Under Maintenance
Web Hosting Operational
Web Hosting Windows Operational
Wordpress Hosting Under Maintenance
Wordpress Pro Operational
Deploy Now Operational
Server & Cloud Operational
Managed Dedicated Server Operational
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Operational
Cloud Backup Operational
Cloud Panel Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
AI Tools Operational
AI Receptionist Operational
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Incident Report for MyWebsite Now
Resolved - The issue has been resolved.
Sep 3, 18:23 BST
Identified - Some customers may be experiencing issues accessing their websites.
Sep 3, 17:28 BST
Limited functionality of product Managed Nextcloud
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Sep 3, 08:58 BST
Update - Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Sep 1, 10:08 BST
Identified - Some customers may experience issues while using their Managed Nextcloud.
Aug 31, 11:14 BST

Sep 2, 2026

Limited functionality of Support Tools
Resolved - The issue has been resolved.
Sep 2, 06:50 BST
Identified - Due to a technical issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
Sep 2, 06:19 BST
Software Update on Webmail
Completed - The scheduled maintenance has been completed.
Sep 2, 04:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 00:00 BST
Scheduled - We will perform a software update on our Webmail services. During this time it will not be possible to log in to Webmail or to make changes to your e-mail configuration through the Control Panel.

During the maintenance work, all e-mails will be delivered and received as usual and can be accessed through your desktop e-mail software or your mobile device via POP3 or IMAP.

We will complete the maintenance as quickly as possible in order to minimise the downtime. All systems will be available as usual once the maintenance is complete.
Sep 1, 14:54 BST

Sep 1, 2026

Some websites may be inaccessible
Resolved - The systems are stable and all services are functioning normally again.
Sep 1, 23:08 BST
Identified - Some customers may be experiencing issues accessing their websites.
Sep 1, 12:53 BST
Limited functionality of product Webmail
Resolved - The issue has been resolved.
Sep 1, 16:27 BST
Update - Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Sep 1, 09:55 BST
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Aug 31, 15:30 BST
Update - We have found the cause for the disruption and are working on resolving it.
Aug 27, 13:52 BST
Identified - We are still working on resolving the technical issue. Thank you for your patience.
Aug 26, 15:30 BST
Investigating - Some customers may face issues while using their Webmail.
Aug 26, 10:41 BST

Aug 31, 2026

Sending emails may be delayed
Resolved - The issue has been resolved.
Aug 31, 16:30 BST
Update - We are currently working on resolving the technical disruption. We will have an update for you shortly.
Aug 31, 13:31 BST
Identified - Some customers may be experiencing technical delays when sending E-mails.
Aug 31, 13:27 BST

Aug 30, 2026

Limited functionality of product VPS
Resolved - The issue has been resolved.
Aug 30, 23:36 BST
Investigating - We are currently experiencing a technical disruption that may prevent some customers from successfully rebooting their VPS.
Aug 30, 22:20 BST
Software Update on Webmail
Completed - The scheduled maintenance has been completed.
Aug 30, 04:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 00:00 BST
Scheduled - We will perform a software update on our Webmail services. During this time it will not be possible to log in to Webmail or to make changes to your e-mail configuration through the Control Panel.

During the maintenance work, all e-mails will be delivered and received as usual and can be accessed through your desktop e-mail software or your mobile device via POP3 or IMAP.

We will complete the maintenance as quickly as possible in order to minimise the downtime. All systems will be available as usual once the maintenance is complete.
Aug 29, 17:54 BST

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Aug 26, 2026

Some websites may be inaccessible
Resolved - The issue has been resolved.
Aug 26, 14:15 BST
Identified - Some customers may be experiencing issues accessing their websites.
Aug 26, 13:13 BST

Aug 25, 2026

Wordpress and Shared Hosting Maintenance Upgrade
Completed - The scheduled maintenance has been completed.
Aug 25, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 16:00 BST
Scheduled - We will be performing maintenance on our Wordpress and Shared Hosting products. During this period, you may experience issues while using the product.

We apologize for any inconvenience this maintenance may cause you.
Aug 17, 16:09 BST

Aug 24, 2026

Operating system update for Dedicated Managed Servers.
Completed - The scheduled maintenance has been completed.
Aug 24, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 15:00 BST
Scheduled - The server update announced by email for 20 July 2026 is being postponed to ensure a smooth process. The new maintenance window is from 4 to 24 August 2026.

This will provide you with better resource utilisation, higher system security, and the use of current protocols (TLS 1.3). If you use a website based on HTML/JavaScript/CSS or PHP (including CMS like WordPress, Joomla, Drupal), your website will continue to work without any changes. Custom scripts and applications in Python (update to 3.13), Ruby (update to 3.3), or Perl (update to 5.40.1) must be checked for compatibility beforehand. During the transition, there will be a brief interruption of availability lasting approximately 5 to 10 minutes. For further information about this update, please visit https://www.ionos.co.uk/help/index.php?id=4795
Aug 21, 14:56 BST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Limited functionality of product Cloud VPS
Resolved - The issue has been resolved.
Aug 21, 17:25 BST
Update - We are still working on resolving the technical issue.
Aug 21, 13:44 BST
Identified - We have found the cause for the disruption and are working on resolving it.
Aug 21, 10:55 BST
Investigating - Some customers may be experiencing issues accessing their Cloud Panel.
Aug 21, 10:10 BST
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