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Maintenance

Scheduled Maintenance

Maintenance on Database Systems May 10, 2026 21:30 - May 11, 2026 02:00 BST

Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologise for any inconvenience this may cause.
Posted on May 07, 2026 - 16:29 BST
May 9, 2026

No incidents reported today.

May 8, 2026
WordPress Accessibility Issues
Resolved - The issue has been resolved.
May 8, 17:36 BST
Update - We have eliminated the disruption for some of those affected.
May 8, 07:17 BST
Update - We are addressing the issue as quickly as possible. Thank you for your patience and understanding.
May 8, 06:50 BST
Update - A fix for the issue is currently being implemented. We will keep you updated on our progress.
May 8, 05:27 BST
Update - Our team is continuing to work on this issue. Our apologies for the inconvenience caused.
May 8, 03:44 BST
Update - We have found the cause for the disruption and are working on resolving it.
May 8, 02:30 BST
Update - We are still working on resolving this issue. More information will follow soon.
May 8, 01:42 BST
Update - We are still working on resolving the technical issue. Thank you for your patience and understanding.
May 8, 00:56 BST
Identified - Some customers may experience issues while using their Wordpress Hosting. The online websites that have already been created may also be affected.
May 8, 00:08 BST
Limited functionality of product MyWebsite
Resolved - The issue has been resolved.
May 8, 15:37 BST
Update - We have eliminated the disruption for almost everyone affected.
May 8, 14:25 BST
Identified - Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor.
The online websites that have already been created will not be affected. We apologise for any inconvenience this may cause.
May 8, 10:49 BST
May 7, 2026

No incidents reported.

May 6, 2026
Sending emails may not be possible for some customers
Resolved - The issue has been resolved.
May 6, 00:57 BST
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
May 6, 00:21 BST
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
May 6, 00:16 BST
Identified - Some customers may be experiencing issues sending E-mails.
May 5, 19:23 BST
Website Accessibility Issues
Resolved - The issue has been resolved.
May 6, 00:56 BST
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
May 6, 00:21 BST
Update - We are still working on resolving the technical issue. Thank you for your patience.
May 6, 00:11 BST
Identified - Some customers may be experiencing issues accessing their websites.
May 5, 23:27 BST
May 5, 2026
Disruption in VPS
Resolved - The issue has been resolved.
May 5, 16:15 BST
Update - We have eliminated the disruption for almost everyone affected.
May 5, 13:42 BST
Update - Our team is continuing to work on this issue. Thank you for your patience.
May 5, 08:29 BST
Update - We are still working on resolving the technical issue. Thank you for your patience.
May 4, 18:37 BST
Identified - Due to a technical disruption, some customers may face issues with their VPS.
May 4, 11:52 BST
Limited functionality of Support Tools
Resolved - The issue has been resolved.
May 5, 11:14 BST
Identified - Due to a technical issue with our Support Tools, queries are processed late and some of the actions you request from our agents may not be performed at that time. Additionally, our Customer Service is not able to answer all questions related to your account.
May 5, 10:59 BST
May 4, 2026
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Disruption in some Control Panel sections
Resolved - The issue has been resolved.
Apr 29, 18:16 BST
Identified - During this time, configurations in some areas of your control panel may be limited.
Apr 29, 17:49 BST
Apr 28, 2026
VPS Network Connectivity Issue
Resolved - The issue has been resolved.
Apr 28, 22:49 BST
Identified - We are currently experiencing a network issue affecting a group of VPS servers. This may result in errors for customers trying to connect to their VPS. Our engineers are prioritising this issue and are working to resolve it as quickly as possible.
Apr 28, 21:52 BST
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

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