ionos.co.uk Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Managed Nextcloud Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Wordpress Pro Operational

Website Builder Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Virtual Server Operational

VPS Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

SAP system maintenance

Completed - The scheduled maintenance has been completed.
Nov 26, 14:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 13:00 GMT

Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Nov 24, 15:01 GMT

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Disruption in several Control Panel areas

Resolved - This incident has been resolved.
Nov 24, 14:43 GMT

Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
Nov 24, 14:30 GMT

Identified - Some customers may be getting sporadic errors upon logging in to the Control Panel.

During this time, configurations in some areas of your control panel may be limited.
Nov 24, 14:09 GMT

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Limited functionality of Support Tools

Resolved - The issue has been resolved.
Nov 22, 11:13 GMT

Update - We are still working on resolving the technical issue. Our apologies for the inconvenience caused.
Nov 22, 09:17 GMT

Update - Our technicians are currently working on resolving this issue.
Nov 21, 17:14 GMT

Identified - Due to a technical disruption, cancellation of products or features may not be possible at this time.
Nov 21, 16:05 GMT

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Nov 22, 06:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 06:00 GMT

Scheduled - Due to maintenance work, the administration of the following products may be impaired from 6:00 am to 6:30 am (GMT): WordPress, Click'n'Build, MyWebsite (ordered before 09/06/2017)
Nov 20, 13:46 GMT

Nov 21, 2023

Disruption in several Control Panel areas

Resolved - The issue has been resolved.
Nov 21, 09:27 GMT

Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Nov 21, 08:56 GMT

Update - Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Nov 21, 08:35 GMT

Update - We are currently working on resolving the technical disruption. We will have an update for you shortly.
Nov 21, 08:09 GMT

Identified - Some customers may be getting sporadic errors upon logging in to the Control Panel. During this time, configurations in some areas of your control panel may be limited.
Nov 21, 07:50 GMT

Nov 20, 2023

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Nov 20, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:31 GMT

Update - In order to assure that you can always safely use our IONOS services, we regularly perform system maintenance tasks.
Nov 17, 08:53 GMT

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologise for any inconvenience this may cause.
Nov 17, 08:37 GMT

Nov 19, 2023

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Incident Report for Web Hosting

Resolved - The systems are stable and all services are functioning normally again.
Nov 17, 17:07 GMT

Identified - We will be performing maintenance on our Web Hosting product. During this period, you may experience issues while using the product.

Some customers may be experiencing issues accessing their websites.

We apologise for any inconvenience this maintenance may cause you.
Nov 17, 11:42 GMT

Nov 16, 2023

No incidents reported.