ionos.co.uk Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 15, 2020

No incidents reported today.

Aug 14, 2020

No incidents reported.

Aug 13, 2020

No incidents reported.

Aug 12, 2020

PHPMyAdmin not accessible

Resolved - This incident has been resolved.
Aug 12, 14:17 BST

Identified - Some customers may face issues while accessing PHPMyAdmin.
Aug 12, 13:51 BST

Software Update on eCommerce Products

Completed - The scheduled maintenance has been completed.
Aug 12, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 23:00 BST

Scheduled - We will perform a software update on our eCommerce Service. During this time it will not be possible to log in to your Shop backend through the Control Panel.

During the maintenance work, your Shop will not be accessible, customers and visitors of your shop cannot visit your shop or place orders.

We will complete the maintenance as quickly as possible in order to minimize the downtime starting at 00:00 am 12th August. All systems will be available as usual once the maintenance is complete.

We apologize for any inconvenience this may cause.
Aug 11, 09:07 BST

Aug 11, 2020

Aug 10, 2020

Incident Report

Resolved - The issue has been resolved.
Aug 10, 12:42 BST

Identified - Access to Add another Product in the Control Panel may be temporarily restricted.
Aug 10, 11:24 BST

Aug 9, 2020

SAP system maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 10:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:01 BST

Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Aug 7, 14:37 BST

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

Some websites are inaccessible

Resolved - The systems are stable and all services are functioning normally again.
Aug 6, 18:21 BST

Identified - Some customers may be experiencing issues accessing their websites.
Aug 6, 10:24 BST

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Aug 3, 05:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 03:30 BST

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jul 29, 16:40 BST

Aug 2, 2020

No incidents reported.

Aug 1, 2020