ionos.co.uk Status

All Systems Operational

Control Panel Operational

Email & Office Operational

Webmail Operational

Office 365 Operational

HiDrive Operational

Online Accounting Operational

Microsoft Exchange Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 27, 2019

No incidents reported today.

Jun 26, 2019

No incidents reported.

Jun 25, 2019

Some websites are inaccessible

Resolved - The issue has been resolved.
Jun 25, 12:13 BST

Identified - Some customers may be experiencing issues accessing their websites.
Jun 25, 11:08 BST

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

Incident Report for eShop

Resolved - The issue has been resolved.
Jun 19, 08:29 BST

Identified - Access to Websites & Shops in the Control Panel may be temporarily restricted.
Jun 19, 08:14 BST

Support Hotline cannot be reached

Resolved - The issue has been resolved.
Jun 19, 07:53 BST

Identified - An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please contact our support team via e-mail at support@ionos.co.uk
Jun 19, 07:30 BST

Jun 18, 2019

No incidents reported.

Jun 17, 2019

Incident Report for MyWebsite

Resolved - The systems are stable and all services are functioning normally again.
Jun 17, 16:39 BST

Identified - Some customers may be experiencing issues accessing their websites. We are currently working on resolving the technical disruption. We will have an update for you shortly.
Jun 17, 14:41 BST

Jun 16, 2019

SAP system maintenance

Completed - The scheduled maintenance has been completed.
Jun 16, 17:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 14:01 BST

Scheduled - In order to assure that you can always safely use our 1&1 IONOS services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your 1&1 IONOS Control Panel. Furthermore, our 1&1 IONOS Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Jun 13, 22:02 BST

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.