ionos.co.uk Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2020

No incidents reported today.

Sep 30, 2020

Disruption in logging into the Webmail

Resolved - The systems are stable and all services are functioning normally again. We apologise for the inconvenience caused and thank you for your patience.
Sep 30, 15:50 BST

Identified - Some customers may experience issues while using their Webmail
Sep 30, 14:56 BST

Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

Limited functionality of product eShop

Resolved - The issue has been resolved.
Sep 25, 13:52 BST

Identified - Some customers may face issues while using their eShop.
Sep 25, 13:28 BST

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Sep 21, 02:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:30 BST

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Sep 18, 15:51 BST

Sep 20, 2020

SAP system maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 BST

Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Sep 18, 15:52 BST

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.