All Systems Operational
Control Panel Operational
Email & Office Operational
Webmail Operational
Office 365 Operational
HiDrive Operational
Online Accounting Operational
Microsoft Exchange Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 17, 2019
Resolved - The issue has been resolved and all services are now functioning normally again. We apologise for the inconvenience caused and thank you for your patience.
Apr 17, 22:32 BST
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Apr 17, 17:01 BST
Update - We are continuing to work on a fix for this issue.
Apr 17, 08:35 BST
Identified - Unfortunately, we are currently experiencing a server outage. Customers with websites hosted on this server may experience intermittent latency and possible timeouts.
Apr 17, 06:50 BST
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Apr 17, 12:14 BST
Identified - Some customers are experiencing issues while using their Online Accounting
Apr 17, 11:34 BST
Apr 16, 2019
Resolved - The systems are stable and all services are functioning normally again.
Apr 16, 20:12 BST
Identified - Due to a technical issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
Apr 16, 19:36 BST
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Resolved - The issue has been resolved.
Apr 11, 14:50 BST
Identified - Some customers may be experiencing issues accessing their websites.
Apr 11, 13:59 BST
Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019
Resolved - The systems are stable and all services are functioning normally again.
Apr 8, 12:23 BST
Identified - Due to a techncial issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
Apr 8, 11:01 BST
Apr 7, 2019
Completed - The scheduled maintenance has been completed.
Apr 7, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 15:30 BST
Scheduled - Please be aware that our SSL certificates Partner DigiCert will be performing a planned maintenance on their platforms during {April 6th 3:30 PM - April 7th 3:30 AM UTC}.

The following services may be unavailable:
- Activating and configuring SSL certificates
- SSL checker service

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Apr 1, 18:16 BST
Apr 5, 2019
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Apr 5, 09:33 BST
Update - We are continuing to work on restoring these features (services).
Apr 4, 23:52 BST
Update - We are still working on resolving the technical issue.
Apr 4, 21:55 BST
Identified - Some customers may be experiencing issues accessing their websites.
Apr 4, 20:06 BST