Critical Security Update: WordPress Core Vulnerability (CVE-2026-87902)
Identified - A critical security vulnerability affects WordPress versions 4.7.0 through 7.1.1, which can allow remote code execution under specific conditions.

Managed WordPress Customers
No action needed:IONOS is automatically patching your site and deploying proactive security measures

Self-Managed WordPress Customers
Action required: Update WordPress immediately to the latest version

More updates will be posted here as new information becomes available.
Sep 22, 2026 - 22:36 BST
IONOS Operational
IONOS Login Operational
IONOS Control Panel Operational
IONOS Order Page Operational
IONOS Help Center Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Sending Emails Operational
Receiving Emails Operational
IONOS email migration Operational
Mail client Operational
Office Operational
Microsoft 365 Operational
Google Workspace Operational
OX App Suite Operational
Online Storage & Backup Operational
Managed Nextcloud Operational
Email Archiving Operational
HiDrive Operational
MyDefender Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder Operational
MyWebsite (ordered after 09/06/2017) Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Website Builder Operational
Hosting Degraded Performance
Web Hosting Operational
Web Hosting Windows Operational
Wordpress Hosting Degraded Performance
Wordpress Pro Degraded Performance
Deploy Now Operational
Server & Cloud Operational
Managed Dedicated Server Operational
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Operational
Cloud Backup Operational
Cloud Panel Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
AI Tools Operational
AI Receptionist Operational
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 22, 2026

Disruption on several services
Resolved - The issue has been resolved.
Sep 22, 11:50 BST
Identified - We are currently experiencing outages affecting multiple services. Services below may be affected:

- Difficulties logging into the Control Panel.
- Support Tool

Our team is aware of the issue and is actively working to resolve it as quickly as possible. We appreciate your
patience during this time and will provide updates as soon as we have more information.
Sep 22, 10:35 BST

Sep 21, 2026

Incident Report for Customer Service Support Tool
Resolved - The systems are stable and all services are functioning normally again.
Sep 21, 21:19 BST
Update - We are still working on resolving the technical issue.
Sep 21, 13:33 BST
Identified - Due to a technical issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
Sep 21, 12:37 BST
Disruption in some Control Panel sections
Resolved - The issue has been resolved.
Sep 21, 14:30 BST
Identified - During this time, configurations in some areas of your control panel may be limited.
Sep 21, 12:51 BST
Limited functionality of product MyWebsite Now
Resolved - This incident has been resolved.
Sep 21, 11:14 BST
Update - The issue has been resolved.
Sep 21, 11:12 BST
Investigating - Some customers may face issues while using their MyWebsite Now.
Sep 21, 11:01 BST

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Disruption in several Control Panel areas
Resolved - The systems are stable and all services are functioning normally again.
Sep 18, 21:30 BST
Identified - During this time, configurations in some areas of your control panel may be limited.
Sep 18, 18:33 BST

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Web Projects is inaccessible in the Control Panel
Resolved - The issue has been resolved.
Sep 15, 08:00 BST
Identified - Access to Web Projects in the Control Panel is temporarily restricted.
Sep 15, 07:18 BST

Sep 14, 2026

No incidents reported.

Sep 13, 2026

SAP system maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 BST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.
Sep 10, 07:22 BST

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Websites are inaccessible
Resolved - The issue has been resolved.
Sep 8, 10:27 BST
Investigating - Some customers may experience issues while using their MyWebsite Now Trinity.
Sep 8, 10:01 BST
Software Update on Webmail
Completed - The scheduled maintenance has been completed.
Sep 8, 04:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:00 BST
Scheduled - We will perform a software update on our Webmail services. During this time it will not be possible to log in to Webmail or to make changes to your e-mail configuration through the Control Panel.

During the maintenance work, all e-mails will be delivered and received as usual and can be accessed through your desktop e-mail software or your mobile device via POP3 or IMAP.

We will complete the maintenance as quickly as possible in order to minimise the downtime. All systems will be available as usual once the maintenance is complete.
Sep 7, 17:47 BST
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