ionos.co.uk Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Managed Nextcloud Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Wordpress Pro Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

eCommerce Operational

Online Store Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Some websites are inaccessible

Resolved - We apologise to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.

Thank you for your patience and understanding.
Dec 2, 11:55 GMT

Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
Dec 2, 10:39 GMT

Update - We understand the importance of these systems to our clients and we sincerely apologize for the inconvenience caused.

There may still be isolated cases where some websites appear incorrectly. We appreciate your patience as we worked on fully resolving the issue.

We will update the status page with any additional information as soon as it becomes available.
Dec 2, 09:36 GMT

Update - Most webpages are now accessible again. However, there may be isolated cases where some pages appear incorrectly. We are working on fully resolving the issue.
Dec 1, 08:15 GMT

Update - We are still working on resolving the technical issue. Thank you for your patience and understanding.
Dec 1, 07:30 GMT

Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Nov 30, 11:27 GMT

Update - We are still working on resolving the technical issue. Thank you for your patience.
Nov 30, 08:09 GMT

Identified - Some customers may be experiencing issues accessing their websites.
Nov 30, 07:27 GMT

Dec 1, 2021

Nov 30, 2021

Nov 29, 2021

Greater hold time in our Hotline

Resolved - Thank you for your patience and understanding.
Nov 29, 12:14 GMT

Identified - Due to this technical disruption there may currently be an increased call volume to our hotlines. Waiting times may therefore be longer.
Nov 29, 12:05 GMT

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Disruption in logging into the Control Panel

Resolved - The issue has been resolved.
Nov 23, 11:18 GMT

Update - We are still working on resolving the technical issue. Thank you for your patience.
Nov 23, 10:39 GMT

Identified - Currently, some customers may not be able to log into the Control Panel
Nov 23, 10:13 GMT

Nov 22, 2021

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Nov 22, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:30 GMT

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Nov 19, 10:36 GMT