Monitoring - An exploit has been identified in "ThemeGrill Importer" versions 1.6.2 and lower which allows attackers to delete the WordPress database without authorisation, simply by calling a special url.+
As of yesterday at 15:30 we updated our security layer to prevent an attacker from utilising this exploit.
For more details see: https://www.webarxsecurity.com/critical-issue-in-themegrill-demo-importer/ and https://www.openwall.com/lists/oss-security/2020/02/19/1
In addition to our security layer update, we highly recommend that you update your "ThemeGrill Importer" plugin to the version number 1.6.3, or - if you no longer use the plugin - to delete it.
If your WordPress installation has been affected and your WordPress database has been deleted, please contact our support immediately so that we can restore your WordPress database.
Feb 20, 10:10 GMT
As of yesterday at 15:30 we updated our security layer to prevent an attacker from utilising this exploit.
For more details see: https://www.webarxsecurity.com/critical-issue-in-themegrill-demo-importer/ and https://www.openwall.com/lists/oss-security/2020/02/19/1
In addition to our security layer update, we highly recommend that you update your "ThemeGrill Importer" plugin to the version number 1.6.3, or - if you no longer use the plugin - to delete it.
If your WordPress installation has been affected and your WordPress database has been deleted, please contact our support immediately so that we can restore your WordPress database.
Feb 20, 10:10 GMT
Identified - Some customers may be experiencing issues accessing their websites.
Feb 18, 00:25 GMT
Feb 18, 00:25 GMT
Control Panel
Operational
Email
Operational
Webmail
Operational
Microsoft Exchange
Operational
Office
Operational
Office 365
Operational
HiDrive
Operational
G Suite
Operational
OX App Suite
Operational
Online Accounting
Operational
Mail System and Delivery
Operational
Sending Emails
Operational
Receiving Emails
Operational
Domains
Operational
DNS
Operational
Registry Interface
Operational
SSL
Operational
Website Builder and Hosting
Degraded Performance
MyWebsite (ordered after 09/06/2017)
Operational
Web Hosting
Degraded Performance
Managed Cloud Hosting
Operational
MyWebsite (ordered before 09/06/2017)
Operational
Servers
Operational
Dedicated Server
Operational
Cloud Server
Operational
eCommerce
Operational
Online Store
Operational
Online Marketing
Operational
ListLocal
Operational
RankingCoach
Operational
E-Mail Marketing
Operational
SEM Service
Operational
Contract Management
Operational
Contract Activation
Operational
Order Page
Operational
Cancellation Service
Operational
Billing Service
Operational
Customer Service
Operational
Customer Hotline
Operational
Support Tool
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SAP system maintenance
Feb 23, 06:00-09:00 GMT
In order to provide you with a secure and reliable service, we regularly perform system maintenance work.
During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.
We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.
Thank you for your understanding.
Posted on Feb 21, 17:08 GMT
During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.
We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.
Thank you for your understanding.
Posted on Feb 21, 17:08 GMT