In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 2025 - 14:00 BST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.

May 17, 2025 14:00 - May 18, 2025 17:00 BST
IONOS Operational
IONOS Login Operational
IONOS Control Panel Operational
IONOS Order Page Operational
IONOS Help Center Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Sending Emails Operational
Receiving Emails Operational
IONOS email migration Operational
Mail client Operational
Office Operational
Microsoft 365 Operational
Google Workspace Operational
OX App Suite Operational
Online Storage & Backup Operational
Managed Nextcloud Operational
Email Archiving Operational
HiDrive Operational
MyDefender Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder Operational
MyWebsite (ordered after 09/06/2017) Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Website Builder Operational
Hosting Operational
Web Hosting Operational
Web Hosting Windows Operational
Wordpress Hosting Operational
Wordpress Pro Operational
Deploy Now Operational
Server & Cloud Operational
Managed Dedicated Server Operational
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Operational
Cloud Backup Operational
Cloud Panel Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Under Maintenance
Contract Activation Operational
Cancellation Service Operational
Billing Service Under Maintenance
Customer Service Under Maintenance
Customer Hotline Operational
Support Tool Under Maintenance
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance on Database Systems May 18, 2025 21:30 - May 19, 2025 02:00 BST

Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologise for any inconvenience this may cause.

Posted on May 16, 2025 - 15:04 BST
May 18, 2025

No incidents reported today.

May 17, 2025

Unresolved incident: SAP system maintenance.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025
Completed - The scheduled maintenance has been completed.
May 11, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:00 BST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

We will endeavour to keep the downtime to a minimum and once the maintenance is complete, all services will be restored.

Thank you for your understanding.

May 9, 12:31 BST
May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Resolved - The issue has been resolved.
May 8, 15:48 BST
Update - We have found the cause for the disruption and are working on resolving it.
May 8, 15:35 BST
Identified - Some customers may be experiencing issues while using their MyWebsite product with eCommerce integration.
The issue may affect the store management panel and the store pages in live sites.

May 8, 13:38 BST
May 7, 2025

No incidents reported.

May 6, 2025
Resolved - The systems are stable and all services are functioning normally again.
May 6, 11:00 BST
Update - Our technicians are currently working on resolving this issue.
May 6, 09:57 BST
Identified - We have received reports that some customers may be experiencing issues when attempting to log in to Webmail.

In the meantime, you may access your emails in an email program or email app on mobile devices.

May 6, 09:52 BST
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.