Greater hold time in our Hotline
Incident Report for
The disruption affecting the Support Line has been resolved. It is now functioning normally again.
Posted Jul 30, 2022 - 16:17 BST
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please contact our support team via e-mail at
Posted Jul 30, 2022 - 15:30 BST
This incident affected: Customer Service (Customer Hotline).