Technical issues in our email systems

Incident Report for ionos.co.uk

Resolved

The issue has been resolved. We apologise for the inconvenience caused and thank you for your patience.

Posted Aug 07, 2024 - 19:14 BST

Update

We have eliminated the disruption for some of those affected.

Posted Aug 07, 2024 - 17:20 BST

Update

We have found the cause for the disruption and are working on resolving it.

Posted Aug 07, 2024 - 12:26 BST

Update

We are still working on resolving this issue. More information will follow soon.

Posted Aug 07, 2024 - 11:31 BST

Identified

Currently, there are issues in our email systems. In case of problems with your mail software, we recommend you to use the webmail on https://mail.ionos.co.uk/ . Due to the increased number of users, it may be necessary to reload the webmail during use.

Posted Aug 07, 2024 - 10:21 BST

This incident affected: Email (Mail client).