We have found the cause for the disruption and are working on resolving it.
Posted Oct 16, 2019 - 19:29 BST
Identified
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.