Access to Nextcloud may not be possible

Incident Report for ionos.co.uk

Resolved

The issue has been resolved.

Posted Oct 21, 2026 - 21:57 BST

Update

We are continuing to work on restoring these features (services).

Posted Oct 21, 2026 - 18:45 BST

Update

We are continuing to investigate this issue.

Posted Oct 21, 2026 - 13:31 BST

Investigating

Due to a critical PHP security vulnerability, Nextcloud instances have been temporarily disabled as a precautionary measure to protect customer data. Services will be restored as soon as a official patch becomes available.

Posted Oct 21, 2026 - 13:24 BST

This incident affected: Online Storage & Backup (Managed Nextcloud, HiDrive Next Cloud Storage) and Office (Nextcloud Workspace).