Incident Report for Duplicate Billing Charges

Incident Report for ionos.co.uk

Resolved

The issue has been resolved for everyone affected. We thank you for your continued trust and support.

Posted Mar 22, 2024 - 14:17 GMT

Update

The fix has corrected the error for almost everyone affected. Thank you for your patience and understanding.

Posted Mar 21, 2024 - 05:51 GMT

Update

The resolution process is still ongoing, addressing the remaining affected customers. We are working tirelessly to ensure that all accounts are corrected promptly. Once again, we are very sorry for any inconvenience caused.

Posted Mar 18, 2024 - 13:43 GMT

Update

We have implemented a fix and are currently observing the effects. Our apologies for the inconvenience caused.

Posted Mar 15, 2024 - 11:37 GMT

Update

We are still working on resolving the technical issue. Thank you for your patience.

Posted Mar 13, 2024 - 09:34 GMT

Identified

We are still working on resolving the technical issue. Rest assured that our system is actively addressing any instances of excessive or duplicate charges promptly. We apologise for the inconvenience caused and thank you for your patience.

Posted Mar 11, 2024 - 15:17 GMT

Investigating

We are currently investigating reports of double billing charges affecting some of our customers.

Posted Mar 11, 2024 - 13:21 GMT

This incident affected: Contract Management (Billing Service).