Support Hotline cannot be reached

Incident Report for ionos.co.uk

Resolved

This incident has been resolved.

Posted Mar 07, 2019 - 15:03 GMT

Update

We are continuing to monitor for any further issues.

Posted Mar 07, 2019 - 11:55 GMT

Monitoring

The issue has been resolved.
We are monitoring the situation to ensure that the issue does not reoccur.

Posted Mar 07, 2019 - 11:52 GMT

Update

We are still working on resolving the technical issue. Thank you for your patience.

Posted Mar 07, 2019 - 06:28 GMT

Update

We are still working on resolving the technical issue. Thank you for your patience.

Posted Mar 07, 2019 - 01:09 GMT

Update

We are still working on resolving the technical issue.

Posted Mar 07, 2019 - 00:02 GMT

Identified

An outage in one of our main offices is impacting our Technical Support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@ionos.co.uk

Posted Mar 06, 2019 - 21:55 GMT

This incident affected: Customer Service (Customer Hotline).